Shipping policy

SHIPPING POLICY

Thank you for shopping with Moonrot. Below you'll find everything you need to know about how and when your order will arrive.

ORDER PROCESSING
All orders are processed within 2–4 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email as soon as your order is placed.

SHIPPING TIME
Once your order has been processed, delivery takes 6–15 business days.

Total estimated delivery time: 8–19 business days (processing + shipping).

Delivery may take longer if you live outside major cities or in a remote area.

ORDER TRACKING
As soon as your order ships, you will receive an email with a tracking number. Please allow up to 48 hours for the tracking information to update.

DELAYS
Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, customs, weather, or peak seasons. These situations are outside of our control, but we will always help you track down your order.

INCORRECT ADDRESS
Please double-check your shipping address before placing your order. Moonrot is not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible so we can try to correct it before the order ships.

LOST OR DAMAGED ORDERS
If your order arrives damaged or does not arrive within 30 business days of shipping, contact us and we will work with you to resolve it.

CONTACT US
If you have any questions about your order, email us at themoonrot@gmail.com. We reply within 24–48 business hours.